Pricing

Built around your team, not a fixed price list.

Four tiers from Starter to Enterprise. Eight module groups, billed per seat or per organisation. Hospital and Enterprise tiers include dedicated Surgerly Engineer time. Pricing is bespoke to your footprint and module mix — and there are no per-patient or per-appointment fees, ever.

Where you sit on the platform

Four tiers, sized to your operation.

These tiers show where you'd sit and what's included — your quote is then built bespoke around your module mix and seat count. Hospital and Enterprise include dedicated Surgerly Engineer time. The £ marks show relative size, not a price.

Starter

Single-site private clinics.

£££££

Per organisation. Cancel any time.

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  • checkSized for up to 1,000 active patients
  • check1 site
  • checkEmail support
  • checkWhite-label + custom domain

Growth

Elective surgery brands, multi-clinic operators.

£££££

Per organisation. Cancel any time.

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  • checkSized for up to 10,000 active patients
  • checkUp to 3 sites
  • checkEmail + chat, same-day
  • checkEngineer add-on available

Most popular

Hospital

Hospital groups, multi-brand operations.

£££££

Includes 4 engineer days / month.

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  • checkSized for up to 50,000 active patients
  • checkUnlimited sites
  • checkDedicated CSM + SLA
  • check4 engineer days / month

Enterprise

£20m+ turnover, full stack consolidation.

£££££

Fully bespoke. Annual contract.

Talk to us
  • checkUnlimited patients
  • checkDedicated CSM + exec sponsor
  • check8 engineer days / month
  • checkDedicated on-site failover

On-site failover — a single-tenant warm standby in your own data centre that keeps scheduling, records and clinical documentation running through a cloud or network outage, then reconciles when you reconnect — is included with Enterprise, and available on any tier on request.

SMS, storage and integrations are passed through at cost. Patients are always free — the active-patient figures size your tier, never a per-patient charge.

Module groups

Eight module groups. Two pricing structures.

Modules used by many staff are billed per seat. Modules driven by organisational capability (running workflows, campaigns, inventory, claims) are flat per-org fees banded by platform tier.

Per-seat modules

apps

Core

Patient portal, booking, diary, clinical documentation, records, transactional comms, manual invoicing. Always required.

Per seat
medical_services

Theatre

Operating room scheduling, sterilisation tracking, instrument inventory, surgical packs.

Per seat
shield

Governance

Compliance, risk, incidents, action plans, audit, clinical outcomes, PROMS, registry submissions.

Per seat
badge

HR

Timesheets, payroll integration, eLearning, competency tracking, staff onboarding.

Per seat

Per-organisation modules — flat fee, banded by platform tier

campaign

Reach

Marketing campaigns, mailing lists, lead pipeline CRM, conversion analytics.

Per organisation
inventory_2

Supply

Stock & inventory, pharmacy, controlled drugs, procurement.

Per organisation
payments

Finance

Payment processing, patient lending, insurer billing — automates Core's manual invoicing into a live revenue operation.

Per organisation
bolt

Automate

Workflows, pathway automation, lifecycle sequences, task assignment, scheduled jobs.

Per organisation

Per-organisation fees scale with your tier. Volume discounts available on request.

Example bundles

What it looks like in practice.

Three reference configurations. Your bundle will look different — these are anchors, not menus.

Boutique clinic

Single-site private clinic, marketing-led.

£££££

Starter · 5 seats · 1 module group

  • checkStarter tier
  • checkCore, 5 seats
  • checkAdd Reach when you're ready
  • checkEngineer add-on available

Common bundle

Elective surgery brand

Consultation to procedure to post-op, with marketing and workflow automation.

£££££

Hospital · ~80 staff · 5 module groups

  • checkHospital tier
  • checkPer-seat: Core + Governance + HR
  • checkPer-org flat: Reach + Automate
  • check4 engineer days / month included

Hospital group

Multi-site, multi-specialty, full operational stack consolidated onto Surgerly.

£££££

Enterprise · ~200 staff · all 8 groups

  • checkEnterprise tier
  • checkPer-seat: Core + Governance + HR + Theatre
  • checkPer-org flat: Reach + Automate + Supply + Finance
  • check8 engineer days / month included
  • checkOn-site failover included

FAQ

Common questions.

A seat is one active staff user who logs into Surgerly. Patients are always free. Per-seat fees only apply to the per-seat modules (Core, Governance, HR, Theatre) and only for the groups each staff member actually uses — a finance admin who only opens Core + Governance is billed for just those two, not the modules they never touch. The per-organisation modules (Automate, Reach, Supply, Finance) are flat fees regardless of how many staff use them.

It's a sizing guide, not a charge. Patients are always free, and you're never billed per patient or per appointment — your bill only moves when you choose a tier, add a module group, or add a staff seat. The active-patient figure simply helps match you to the right tier (a five-person clinic serving a hospital's patient base isn't really a Starter). There's no meter and no overage invoice: if your patient base consistently outgrows a tier's range, we'll talk about moving you up a tier — a flat step — never a per-head fee.

Hospital tier comes with 4 days/month of named Surgerly Engineer time; Enterprise comes with 8 days/month. The engineer can be used for anything you need — building and maintaining custom dashboards, configuring pathway logic, integrating third-party systems, training your team. Additional engineer time beyond the bundle is available on request, and smaller tiers can add an engineer retainer too — we'll scope it on a chat.

Yes. On-site failover puts a single-tenant warm standby of your Surgerly environment on a box in your own data centre, kept continuously in sync. If you lose your cloud connection — even in a total network outage — your team keeps working off the on-site copy (scheduling, records, clinical documentation), and it reconciles back automatically when you reconnect. It's included with Enterprise, and available on any other tier as an add-on (one-off setup plus a monthly retainer) — talk to us and we'll scope it for your environment.

Yes — add or remove module groups any time, prorated from the change date. Move up a tier without renegotiating the contract; new seats are added at your agreed per-seat rate.

Volume discounts are available on request, calibrated to your seat count and module mix — we'll work through the numbers with you on a chat.

No setup fee for Starter or Growth. Hospital and Enterprise migrations may include a one-off implementation cost depending on data migration complexity and bespoke integrations — always quoted upfront before the contract.

Annual prepayment earns a discount off your standard rate. Larger discounts may be available on negotiation.

SMS is charged at-cost based on the carrier rate — we don't mark it up. Storage is generous, with a modest at-cost rate beyond your included allowance. High-volume customers can bring their own SMS provider.

Yes — every organisation can use a custom domain (e.g. portal.yourclinic.co.uk) or the default yourclinic.surgerly.co.uk subdomain. Both are included with every tier.

Yes. Monthly billing is cancel-any-time; you'll be billed for the current month and get a full data export on the way out. Annual contracts apply where chosen for the prepayment discount.

Want a quote for your exact bundle?

A 15-minute chat is the fastest way to scope the right modules and seat count — including whether we're the wrong fit.

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